🚨 Important Notice Before Resetting

Before proceeding with the wallet reset, please read the following carefully:

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• Resetting your wallet will delete your security questions and PIN code, allowing you to create a new wallet.
• Your Gems will remain intact.
• However, any cryptocurrencies (ETH, BNB, etc.) or NFTs stored in the wallet will be permanently lost and cannot be recovered. </aside>

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If you choose to use this feature at your own discretion, XENEA will not be held responsible for any loss of cryptocurrencies or NFTs.

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✅ Step-by-Step Reset Instructions

1. Log In with the Account to Be Reset

• Launch the app and log in using the account associated with the wallet you want to reset (via Google or Apple).
• On the “Welcome Back!” screen, tap “Having trouble logging in? Reset your wallet” at the bottom.

2. Confirm Reset Details and Target Account

• Confirm that the displayed email address matches the wallet you wish to reset.
• Check the box for “Yes, I want to reset the above account.” and tap “Continue.”

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Note:

• Your security questions and PIN code will be removed.
• Your Gems will be retained. </aside>

3. Delete the Backup File

• The screen will display the account to be reset, along with a red warning stating that after the reset, any cryptocurrencies and NFTs will be permanently lost and cannot be recovered, and that no compensation will be provided.
• Please delete the wallet backup file stored on your device.
• If you can’t find it, access your local storage and search using the keyword “xenea_backup”, then delete the corresponding file.